Refund policy
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase with your order number.
To start a return, you can contact us at contact@papertrailoflife.co.uk. Please note that returns will need to be sent to the following address: Paper Trail Of Life Returns - 28 Greenhills, Quaking Houses, Stanley, Co Durham, DH9 7FB. Please package the items appropriately.
Please do not send items back without first requesting a return or it will not be accepted.
You can always contact us for any return question at contact@papertrailoflife.co.uk.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please be assured we will replace and items that arrive damaged.
Exceptions / non returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards unless items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If the items are of similar price, then an exchange can be provided.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be returned in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@papertrailoflife.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange an item, send us an email at admin@bloomingorgeous.co.uk and we will try and accommodate any exchange needed. Once exchange is agreed, send your item to : Paper Trail Of Life Ltd - Exchange , 28 Greenhills, Quaking Houses, Stanley, Durham, DH97FB, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return any product, you should mail your items to: Paper Trail Of Life Ltd - Returns, 28 Greenhills, Quaking Houses, Stanley, Durham, DH97FB, United Kingdom. We recommend you return via a fully tracked service.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of Initial shipping will be deducted from your refund. International customers, if your item is returned because you failed to collect your item from a courier or access to your address was unavailable or you did not accept the package, the initial shipping charge will not be refunded to you and a refund will only be provided on reciept of the returned goods.